Returns & Refunds

Cooking Haven accepts 30-day returns at Cooking Haven of delivery. The piece must be in original condition and repacked securely for the trip back.

After inspection, refunds are processed within five to seven business days back to the original payment method. Approved returns are collected at our cost.

To start a return, reply to the order confirmation email with your order number and the reason. We reply with the return address and any collection arrangements within one business day. Please do not send a piece back before you have that reply, as unlabelled parcels cannot be matched to an order.

Defects are handled by replacement first. Photographs of the fault and the carton label let us resolve most cases without a return at all.

Items returned outside the 30 day window, or returned without their fittings, may be refused or refunded at a reduced value. Clearance items follow the same 30 day rule.